At Sioux Valley Energy, members with special medical equipment requirements have an outage priority alert placed on their account. We attempt to contact members with this outage alert prior to interrupting power for any planned outages.

In order to be placed on Sioux Valley Energy’s Medical Necessity list, a Certification of Special Medical Needs document must be completed and certified by a medical doctor confirming that medical equipment in use at this service address requires electricity to sustain life. Many health care providers will provide you with their own document which will be accepted as well.

However, during an unexpected outage, members who have medically necessary equipment do not necessarily have their power restored first. During an outage, we restore power to the largest block of members first. This strategy provides the highest probability that members with medically necessary equipment are restored quickly. It is always a good idea to be prepared with a generator or power-pack backup if power is medically necessary.

Members with a medical necessity status are still subject to disconnection for non-payment.