My Billing

Discover more ways to pay, download the SmartHub app, and access common billing questions.

More Ways to Pay

If you have questions about your bill, want to make a payment arrangement or let us know you are moving, please call our Member Services Department directly at 877-511-8062. For general inquiries or to report an outage please call 800-234-1960.

Online & One-Time Pay

To make a one-time payment, please Pay Now.

SmartHub Mobile App

Easily manage your account on the go and make payments with no convenience fee with our free app.

Download App

Pay by Phone

Members can call 877-779-7476 to make a payment through our automated payment system
You will need to provide your account number
Follow the voice prompts to pay your bill

Mail Payment

Mail payments to: Sioux Valley Energy, PO Box 216, Colman, SD 57017

Include your bill stub with payment
Pay with check or
Pay with money order

Pay in Person

Drop off your payment at one of our locations. Office hours are 7:30 a.m. to 4:30 p.m. For your convenience, drop boxes are located at each of our service centers for after-hour drop off payments.

Auto Pay

There are two ways to enroll for Auto Pay to have your bill automatically paid each month from your bank account or card. Your payment is automatically deducted on the first business day after the due date.

Log in to SmartHub to set up automatic payment.
Call 877-779-7476 and select Option 6 to add or edit recurring payment information.

Pay by MoneyGram

Take a copy of your bill and pay in person at any MoneyGram location, including Walmart or CVS (processing fees may apply). (Sioux Valley Energy's Receive Code is Receive Code: 15098. Use the MoneyGram* ExpressPayment® blue form. You MUST use the blue form or your payment will not post to your account immediately)

Pre-Paid

You can track how much you have left in your account by phone or online plus you will be notified when your account is getting low. There are some limitations to the program so if you are interested, please contact our member services department at 877-511-8062.

Additional Prepaid Electric Service Information

Sioux Valley Energy Servicio Electrico Prepagado

VanillaDirect Pay

Utilize the “Pay by Cash” dropdown on your SmartHub account under the Billing & Payments tab at participating locations such as Dollar General, Family Dollar, CVS Pharmacy, 7-Eleven, Wal-Mart, Kum & Go, and Speedway. The retailer will give you a printed receipt at the close of the transaction and your payment will be posted to your electric account immediately.

Members must bring these items:

Cash: enough for their payment and the VanillaDirect fee ($1.50)
Printed barcode from your registered SmartHub account or present the provided Barcode on your Smartphone or tablet to the cashier (Billing & Payments>Pay by Cash>View Barcode)

The Smartest Way to Pay

With SmartHub, you can view and pay your bill as well as monitor your electric usage.

You have instant access to your account anytime of the day. To pay your electric bill through SmartHub, have your checking account or debit/credit card information ready. It's fast, simple, secure and will save you a postage stamp!

For more information, contact our Member Services department at 877-511-8062.

Billing Scams

From time to time, our members receive calls from scammers. Often they demand immediate payment over the phone even though your account is current. Even if a Sioux Valley employee calls you regarding your account they will never ask for payment information over the phone. If you ever have any doubt, hang up and call Sioux Valley Energy directly at 877-511-8062 to confirm if your account is up to date.

Billing FAQs

You’ve got questions, we’ve got answers.

When is my bill due?

Bills are due upon receipt and are considered delinquent after the due date. Any balance unpaid ten days after the due date will be charged a late fee of $5.00 or 1.50% of the past due amount, whichever is greater, per service. Accounts unpaid at the time the next month's bill is printed will receive a reminder notice as part of the bill. Accounts unpaid after the reminder notice is mailed will be sent a notice of disconnect as per the delinquent schedule for their account. The notice will be sent within 14 days of the reminder.

What is the non-payment disconnect policy?

A $60 fee is charged if it is necessary to make a collection trip and an additional $60 fee to reconnect during business hours. If the reconnect is done after business hours, a $160 reconnect fee is charged. A deposit equal to two months' bills can be required if it is necessary to make a collection trip twice in a 12 month period or if an account is disconnected for nonpayment.

Do you assess charges for returned payments?

If a payment item is refused by your financial institution, $30.00 will be charged to defray the cost of handling. A letter of notification will be sent to you regarding the returned item. The notification letter will include a due date within seven to ten days to make payment in cash, credit card or by money order for the full balance on the account. In addition to the account balance, a security deposit may be requested. The returned payment and charges are considered delinquent and subject to the disconnection policies. If two or more checks are refused within a 12 month period, the account will be on cash terms only.

What is a basic service?

Sioux Valley Energy implemented a new rate design in 2007 which included a basic service. Prior to that time, the cost of facilities and maintenance of your electrical equipment was embedded in the energy charge. While that method did recover the cooperative's required revenue, it was not the most fair or balanced method. Every wire, cable, transformer and electrical switch costs money. This equipment is necessary so you can have the power you need at your home or business. That equipment has to be there regardless of how much or how little you use it, so electricity is available when you turn on a light or start a load of laundry. The basic service applies to all active and disconnected services.

What are the rate tariffs?

Please review the Current Rate Schedule for all rate classes.

What is the Minnesota Cold Weather Rule?

Some members find it difficult to pay their utility bills in the winter. The State of Minnesota established the Cold Weather Rule to protect residential heat-affected members, who are unable to pay their utility bills, from disconnection of service between October 1 and April 30. To learn more, download the Sioux Valley Cold Weather Brochure.