Billing

More Ways to Pay

  • Members can call 877-779-7476 to make a payment through our automated payment system
  • You will need to provide your account number and last four digits of your social security number
  • Follow the voice prompts to pay your bill

Mail to:

Sioux Valley Energy
PO Box 216
Colman, SD 57017

  • Pay with check
  • Include your bill stub with payment
  • Pay with money order

Drop off your payment at one of our locations. Office hours are 7:30 a.m. to 4:30 p.m. For your convenience, drop boxes are located at each of our service centers for after-hour drop off payments.

Colman Headquarters:
47092 SD Hwy 34
Colman, SD 57017
Brandon Service Center:
108 N. Heritage Rd.
Brandon, SD 57005
Pipestone Service Center:
1102 7th St. SE
Pipestone, MN 56164

You can also pay your bill with MoneyGram after hours!

  1. Find a MoneyGram* location (such as Walmart): www.MoneyGram.com/BillPayLocations
  2. Bring these with you:
    • Cash: payment amount and the MoneyGram fee ($1.50),
    • Your Account Number,
    • Receive Code: 15098
  3. Complete the MoneyGram* ExpressPayment® blue form. You MUST use the blue form or your payment will not post to your account immediately

Enjoy the convenience of having your bill automatically paid each month from your bank account or card when you enroll in Auto Pay. With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Your payment will be automatically deducted from your checking, savings account or credit/debit card on the first business day after the due date. Log in to SmartHub to set up automatic payment.

When you pre-pay your electricity you do not have to worry about deposits or late fees. You have control on how much electricity to purchase and how you use it. It’s similar to filling up your vehicle’s gas tank. You pay for the product before you use it and when you start getting low—you refill. The same is true for our new pre-pay option. Instead of that monthly statement you are used to, the cooperative will instead calculate your basic service charge and usage daily. You can track how much you have left in your account by phone or online plus you will be notified when your account is getting low. There are some limitations to the program so if you are interested, please contact our customer service department at 800-234-1960.

Additional Prepaid Electric Service Information

Billing Scams

From time to time, our members receive calls from scammers. Often they demand immediate payment over the phone even though your account is current. If you ever have any doubt, hang up and call Sioux Valley Energy directly at 1-800-234-1960 to confirm if your account is up to date.

Assistance Programs

LIEAP, Low Income Energy Assistance Program 1-800-233-8503
Minnehaha County Human Services 605-367-4217
Minnehaha Community Outreach 605-331-3935
Minnehaha County Salvation Army605-332-2331
Sioux Falls Interlakes Community Action605-334-2808
First Call for Help211
LIEAP, Low Income Energy Assistance Program 1-800-233-8503
Brookings County Welfare Office605-696-8260
Brookings County Community Action605-692-6391
My Neighbor605-691-3225
First Call for Help211
LIEAP, Low Income Energy Assistance Program 1-800-233-8503
Interlakes Community Action605-256-6518
Lake County Welfare605-256-7619
First Call for Help211
LIEAP, Low Income Energy Assistance Program1-800-233-8503
Interlakes Community Action605-997-2824
Flandreau Santee Sioux Tribal Office605-997-3891
First Call for Help211
Southwestern MN Opportunity Council1-800-658-2444
Southwest Health & Human Services1-888-837-6713
The Salvation Army Heat Share800-842-7279
MN Department of Energy Services800-657-3710
First Call for Help211
Southwestern MN Opportunity Council1-800-658-2444
Southwest Heath & Human Services1-888-837-6713
The Salvation Army Heat Share800-842-7279
MN Department of Energy Services800-657-3710
First Call for Help211

Billing FAQs

You’ve got questions, we’ve got answers.

When is my bill due?

Bills are due upon receipt and are considered delinquent after the due date. Any balance unpaid ten days after the due date will be charged a late fee of $5.00 or 1.50% of the past due amount, whichever is greater, per service. Accounts unpaid at the time the next month's bill is printed will receive a reminder notice as part of the bill. Accounts unpaid ten days after the reminder notice is mailed will be sent a notice of disconnect.

What is the non-payment disconnect policy?

A $25.00 fee is charged if it is necessary to make a collection trip and an additional $25.00 fee to reconnect during business hours. If the reconnect is done after business hours, a $125.00 reconnect fee is charged. A deposit equal to two months' bills can be required if it is necessary to make a collection trip twice in a 12 month period or if an account is disconnected for nonpayment.

Do you assess charges for returned payments?

If a payment item is refused by your financial institution, $30.00 will be charged to defray the cost of handling. A letter of notification will be sent to you regarding the returned item. The notification letter will include a due date within seven to ten days to make payment in cash, credit card or by money order for the full balance on the account. In addition to the account balance, a security deposit may be requested. The returned payment and charges are considered delinquent and subject to the disconnection policies. If two or more checks are refused within a 12 month period, the account will be on cash terms only.

What is a basic service?

Sioux Valley Energy implemented a new rate design in 2007 which included a basic service. Prior to that time, the cost of facilities and maintenance of your electrical equipment was embedded in the energy charge. While that method did recover the cooperative's required revenue, it was not the most fair or balanced method. Every wire, cable, transformer and electrical switch costs money. This equipment is necessary so you can have the power you need at your home or business. That equipment has to be there regardless of how much or how little you use it, so electricity is available when you turn on a light or start a load of laundry. The basic service applies to all active and disconnected services. 

What are the rate tariffs?

Please review the 2018 Rate Schedule for all rate classes.

What is the Minnesota Cold Weather Rule?

Some members find it difficult to pay their utility bills in the winter. The State of Minnesota established the Cold Weather Rule to protect residential heat-affected members, who are unable to pay their utility bills, from disconnection of service between October 15 and April
15. To learn more, download the Sioux Valley Cold Weather Brochure.

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